Standard Delivery - Delivery times reflect the distance the parcel travels and the remoteness of the location. Victorian customers and other Capital cities within Australia can expect delivery within five (5) working days, remote locations up to ten (10) working days.
Assuming products ordered are in stock, our internal processing time won’t take longer than 2 days. Once it leaves our premises, the time taken to deliver will depend on the carrier, an estimate of this time is given at time of checkout.

Overseas orders - For overseas orders, extra delivery charges apply. Bellbird At Home will contact all overseas customers with delivery prices before your order is despatched.

Special Requirements - You may sometimes have special requirements for the delivery of your parcel. Any comments that you would like to include can be recorded in the Delivery Information section of the checkout process.

Delivery method – Bellbird At Home delivery service is provided by Australia Post. Renowned as one of the most trusted organizations nationwide, Australia Post is committed to providing high-quality service to all Australians. We understand that secure, fast and reliable service is the foundation of good customer experiences, and essential to the success of our business.

Under Australia Post’s standard parcel agreement, they will attempt to deliver to your door all parcels if someone is home at the time. If not, a card is left notifying you that your parcel is now at your local Post Office.
Recently Australia Post have introduced the idea of a Safe Drop. Safe Drop Parcel Delivery allows Australia Post delivery drivers to leave a parcel that doesn't require a signature, in a safe location if the addressee is not at home.
Delivery guidelines for Safe Drop Parcel Delivery
Safe Drop Parcel Delivery allows our delivery drivers to leave a parcel that does not require a signature in a safe location if the addressee is not at home and the parcel does not fit into their letterbox. A Safe Drop Notification Card will be placed in the customer’s letterbox informing them where the parcel is located.
 We will only use Safe Drop Parcel Delivery when:

• the parcel can be left in a place that is not visible from the street or public view
• the parcel can be left in a place that is clear of potential damage due to factors such as weather conditions, interference or damage by pets etc
• the parcel does not clearly contain liquor
• the parcel is in good condition i.e. undamaged
• the address is clear and unambiguous
• the parcel does not require a signature.

 If any of the above conditions cannot be met, then our standard carding processes will apply.
 Typical safe locations for parcels are:

• under/inside a carport
• on or inside a sheltered front veranda or porch
• inside a front portico
• behind sheltered fixed/solid structures e.g. plant pots
• behind flyscreen door (if parcel size is suitable).

 Premises where it is obvious that the parcel cannot be left safely (i.e. flat and apartment buildings, units and properties with an exposed frontage to public view and access) will not be included under this delivery arrangement, under normal circumstances.
 The discretion to use Safe Drop delivery arrangements will only be applied where it is clear that a safe location is available.  If there is any doubt as to the availability of such a location, standard carding procedures will be applied.
If you wish not to have you good Safe Dropped under any circumstances, please note that in the comments section in Delivery Information section of the checkout process.
Delivery Costs
We determine delivery charges based on weight. We have included with all our product descriptions the weight which is used to calculate your delivery charges. The weight listed is based on the net weight or, in the case of a light bulky item, the cubic weight as applied by Australia Post. All delivery charges payable will be displayed for you at checkout time, prior to you providing payment information.

An oversized item that Australia Post cannot deliver, will need to have freight quoted. You will be notified of this at time of checkout, we will investigate the most cost effective way to deliver it to you and confirm this with you before proceeding. We prefer you pay for the goods, once the freight rate has been approved.
Notes:

• Large and/or heavy items and/or remote areas may incur additional freight charges.
• Urgent express freight can be arranged, contact Bellbird for pricing.
• Freight charges do not apply to backordered stock but Bellbird will cancel any back order under $15 in value.

Checking an Order
Please check your goods against your invoice. Claims must be made within 7 working days of delivery date. If you have any questions about an order that you have placed, contact our Customer Service Staff by either telephone or email for further information or assistance.

Refund / Return Policy
Please select your items of purchase carefully. Once a purchase has been received in good working condition and has been opened or used, these items will not be eligible for refund / return. Any unwanted goods may be returned if in original condition but will incur freight costs and a 10% re-stocking fee.

Faulty goods or goods damaged during transit will be promptly replaced, exchanged or a full refund issued. Claims must be made within 7 working days of delivery date and a Return Authority (RA) number can be obtained from Bellbird Customer Service.